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About CAN BE DONE – specialists in holidays for disabled travellers

Written by: Jovanka Ristich
Date: 28th November 2017

CAN BE DONE (tel: 020 8907 2400), the UK’s longest established tour operator specialising in holidays for disabled travellers, was set up in January 1985 by Philip and Jackie Scott. The company was built on the core belief that everyone deserves a holiday and that travellers with impaired mobility and health issues should not be restricted in their travel ambitions.

Today CAN BE DONE is a highly experienced travel expert offering the widest selection of disabled access holiday options. All Itineraries are bespoke and range from a few days in the UK through to multi week, multi destination European or long haul holidays to, for example, North America or Australia.

HOW IT ALL BEGAN

CAN BE DONE was established at the same time that Jackie Scott was diagnosed with multiple sclerosis which meant that the company’s deliberate and dedicated focus on sourcing holidays for wheelchair users was founded on personal needs and requirements.

Over the next two decades the company has increased its experience, evolving into an ATOL licensed tour operator that can organise ground arrangements as well as flights, taking clients all over the globe, as well as becoming an active member of AITO (The Association of Independent Tour Operators).

Sadly, Jackie passed away in 2004 but Philip continues to lead CAN BE DONE, remaining ever determined to increase the range of holiday options and above all living up to the company name.

ATTENTION TO DETAIL

Apart from offering the widest range of destinations and holiday options, what differentiates CAN BE DONE is their attention to detail. Commenting on their attitude to creating a holiday itinerary, Philip Scott says:

“We take each booking very seriously, providing a bespoke service with a personalised final itinerary.

Each client and their travel companions have different needs and requirements. To this end we are not content with just making bookings on-line, we insist on calling and talking to hotels and airlines in person. Sometimes when it’s a new hotel or destination, we will spend hours on the phone ensuring that everything has been taken care. To this end, we are not a nine to five company providing an off the shelf service. We go well beyond that as we understand what these holidays mean to our clients.”

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SERVICE STANDARDS

CAN BE DONE will:

  • Only take a deposit once the adapted room at the accommodation has been confirmed
  • Arrange wheelchair accessible airport/hotel transfers
  • If required, arrange for hire of specialist equipment like hoists and specialised beds
  • Negotiate all necessary airline assistance

TRAVEL RECOMMENDATIONS AND TRENDS

Popular UK day trip destinations include Oxford, Stratford-on-Avon, Bath and Canterbury. However, many UK coastal towns are sadly lacking in suitable accommodation.

Europe offers many wonderful holiday options including Holland, Denmark and Finland. Germany, for example has gone to great lengths to increase the accessibility of its hotels and museums whilst France is the most difficult country to arrange holidays to. Outside Paris very little effort has gone into providing accessible facilities.

But, standing head and shoulders above all the other European countries is Spain, both mainland and the islands. It is not unusual to find one hotel offering as many as 15 adapted rooms. Adapted transport is also readily available.

Slightly further afield, both Israel and Egypt offer excellent facilities countrywide with accessible Nile cruises proving popular which is great news as river cruising generally does not cater well for disabled travellers.

In terms of long haul travel, the options are impressive. The US and Canada are perfect destinations and include New Orleans, Las Vegas, Calgary, the Rockies, New York, Toronto and Vancouver, whilst not forgetting the theme parks in Florida and California. South Africa, including safaris, Australia and New Zealand are also fantastic destinations.

WHAT TO CONSIDER – RECOMMENDATIONS

One of the main drawbacks of disabled travel is the lack of adapted rooms in any one hotel, which might only number four or five. To this end it is essential to book early in order to secure an adapted room. Sadly, waiting for a ‘late deal’ is not a realistic option. Cruises especially need plenty of notice and advance booking.

CAN BE DONE welcomes the challenge and opportunity to make a client’s dreams come true. For example, one of their repeat customers is an 18 year old traveller for whom they have arranged trips to see the rock group Iron Maiden in concert as well as a trips to see both the Belgian and Canadian Grand Prix. Now plans underway for him to watch the Australian Grand Prix in March 2018.

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BOOKING

CAN BE DONE holidays can be booked by the consumer direct, or via travel agents.